1.) We provide free standard shipping on all custom-made orders.
2.) We provide free standard shipping on a total purchase of $98 or more before taxes.
3.) A standard shipping fee of $18.00 applies to purchases less than $98 before taxes.
Returns & Exchanges
1.) As each piece is unique and custom-made specifically for you, we don’t accept returns or exchanges.
2.) However, your custom garments are protected under our Perfect Fit Guarantee. We want your new clothes to fit perfectly, so if you're not happy with your custom order our fit experts will work with you to make it right. Send us an e-mail at firstname.lastname@example.org, and our customer service will get started with a one-time replacement free of charge.
1.) We gladly accept returns or exchanges of original, unworn, unused, unwashed or defective items in its original packaging within 14 days of delivery. Note that a shipping charge of $18.00 applies to returns and exchanges (with the exception of defective items.) Refunds will be returned to your original form of payment, minus this charge. Please send a return request to email@example.com to get started.
2.) If you have any other issues with your order, we sincerely apologize! Shoot us an e-mail at firstname.lastname@example.org and we will get to fixing it right away.